I suspect also since Alibaba is the entity that funds the chargeback now that it was. 9% of these chargebacks. The merchant's only recourse after the second chargeback is to initiate arbitration of the dispute by the card association. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. Chargeback Paypal Alibaba. If the customer does not make a full attempt, the chargeback is not valid. The package kept getting "updates," for the next week, but stayed in the same distribution center. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. Good luck, but you got scammed, and nothing can help you recover as the bank is involved. In the future it's a good idea to avoid doing a chargeback. g. It's called fraud and you may actually get prosecuted and go to jail/pay huge fine if you get caught. Personally, I never had a bad experience and ended up finding my supplier there. FYI Fraud Protect is only available to U. Just an FYI if you want to source some GPU's from Alibaba. You need to call someone at pay pal and figure out what you can do in this situation and why they are charging back you. Look at their credentials on alibaba. If you want to succeed, don't dropship. Update: REFUND DENIED! The Alibaba refund claim response is below. This morning I then receive an email from my bank with the report that amazon has included stating that "amazon is contesting our actions of claiming back. This is also why many merchants will not actually charge your card until they ship. They gave me a provisional credit in the meantime. If the dispute is valid, you will be asked to respond with your side within 5 days. That really sucks that you lost $5K and a full year of time wasted on this mess. From your computer: 1. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. For example, people new to Ali tend to do the exact same thing a theif with a new stolen credit card does. ago. How alipay send evidence paypal chargeback . Method #3: The last option is the hardest and this involves chargebacks with purchases made through. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. However if you have made several over the course of years, its. So you will just look like you bought the watch and took the money back. • 1 yr. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. They won’t file it with PayPal. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Smooth_Math_8315. Only the quotation. Before sharing sensitive information, make sure you’re on a federal government site. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. you work it out with the supplier. Provide the details of the bank you’re using. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. Klarna CS should've paused the payments on that card. What I mean is, when you charge it back with the bank, you have to categorize the charge back. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. Alibaba's Final Decision . • 2 yr. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). Hi, I'm in the process of trying to make an order off Alibaba using my Mastercard debit card - but the payment keeps failing. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". This is the way modern customers. In short, the customer is usually going to win a charge back for a card not preset transaction. I sell high ticket items and my AOV is roughly $850. Update: REFUND DENIED! The Alibaba refund claim response is below. If the dispute is valid, you will be asked to respond. 1. Even so, your chances are extremely slim as. 14 comments. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Keep it clean (nothing sinks a rebuttal faster than a smarmy or argumentative tone). The seller put a fake tracking info showing completely different. I hope this helps. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. If there are any, the amount will be taken away from your balance and. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. ago. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. Ordered custom bobbleheads from a vendor on Alibaba. Doing a chargeback should be considered a. , an s19 goes for $10k, NOT $1k that is found on Alibaba. A friend of mine had a very unpleasant experience with a gold supplier. tv/xSaidares. If you file a chargeback complaint the card issuer will contact the merchant and give them an opportunity to respond. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. You have to spend the big bucks to make the big. Trying to route around a law by disincentvizing people to exercise their rights by banning them should be seriously frowned upon (and illegal). Hi, I was wondering if anyone can offer some advice please. It means the issuer has placed a stop or hold on a transaction. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. Input your full name and bank information. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. Safe & easy payments. It's called deplatforming. If the above isn't an option, stop by your local police department and file a police report for theft. 91%) stock has been on quite a roller-coaster ride over its history. What are the chances I'll get banned? Issues & Disputes. Type in the name of the merchant or the company and information regarding the payment. 3. CAUTION: ecommerce forums are constantly targeted by spammers and scammers. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. For the third quarter of fiscal 2023 (ended on Dec. I filed a chargeback with my CC. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. . This is up from #5 in 2019. [US WI] Being told my charge back was illegal by vendor. Ask the company if it will reverse the charge. (Linking a bank account to paypal is a bad idea, in general. I'd advise trying to go down the chargeback route if you paid with a credit card. This post is intended to help anyone looking to source new equipment through Alibaba. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. All Shopify does is submit the dispute information to the credit card company. 91%) stock has been on quite a roller-coaster ride over its history. PayPal will ask you to give evidence that they received the item. We ended up going back to our original credit card processor because they actually work with us on chargebacks. If you prewrite a letter a lawyer can charge as little as $40. You should have done the charge back a second time. ago. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. They get free products and their money back. A Guiding Light to AliExpress Refund Policy. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. You need to report your card as stolen, not wait to file a charge back. No matter what you use as a third party, their is always the risk of charge backs. I contacted UPS, they confirmed they delivered it to the correct address. Just choose a signficant over-promise and you should be okay. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. In my favor, I got a full refund . It means the issuer has placed a stop or hold on a transaction. This development is a. Now, on the front page of Coinbase it says that I owe an amount of $0. Looks like u/zarx called this one correctly. I hope you can still contact your credit card company and do a chargeback on this order. Alibaba to split into 6 units. The bank will side with Amazon every time. They can try and dispute it, but I can always find a way to win. Especially going into this time of the year when sales are up and it’s not your “regular” customers. I've looked at the. My estimated delivery was 6-5-22. But no refund! Sorry this happened to you. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Once you have, PayPal will get back to you in three business days or less and instruct you on the next steps to take. I even provide evidence to show no changes have been made after payment made for the order back in November 2020. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. First chargeback. You then have to escalate by writing to your credit card company (not email) with evidence that you returned it. Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. All looked OK and settled. The payment was made on 30th of January and they Shipped it on 13th of February. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. The credit card used was my personal card. ACH payments are direct deposit transactions from one bank account to another — effectively a payment by check without any paperwork. This is why when one recieves steady donations, is to keep a set amount of money In the E-Wallet so it covers the charge backs for at least 14 days. Chargeback timeframes are actually 120 days from the date of the charge (at least with Visa), anything less may be a card issuer decision. Upload the video and or the pictures as evidence. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. • 2 yr. The customer's credit card company / bank makes the determination on the chargeback. I won a charge back case on paypal. The fastest way to keep the process moving is to submit the requested information as quickly as possible. On aliexpress, the price of the product itself is only around $11, free shipping. The financial institute then will charge PayPal $15 for disputing the charges. I've performed a CC transaction and immediately the supplier. ago. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. I paid via trade assurance and opened a dispute in April 2022 which is still open. Updated the claim with the tracking. This can be a tremendous resource, providing access to many low-cost. ) you can just buy them off Alibaba in bulk. I put in a charge back with Bank of America and my claim got denied. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from Quiver Quantitative. I'm not so sure about the 90 day limit though, make sure that's right. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. I figure Airbnb will ban me, kill my account, and fight it. The seller put a fake tracking info showing completely different. Okay sounds good, thanks!!Article 2 When a dispute arises between the Buyer and the Seller after they have conducted an online sale and purchase of products transaction through the Alibaba. Skuggbane. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. Business, Economics, and Finance. (I learned this through dealing with morons on the internet. Even though I've presented a written document. Here is the digest — you. Alibaba refused to refund me the full amount. I decided to go ahead and place a second. Thanks heaps!! Was the order on Dec 17th, 22 gone. 8 comments. You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. There are several reasons why an issuer might decline a transaction. It could be fair to consider a dispute as the first stage in the chargeback process. O. One stop brings you to the world. Chargeback essentially means you're accusing the company of fraud and demand your money back. I will share the process that I took in. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. I called my bank to request a chargeback, gave them all the info, I know I have a good case. It's a tough go especially after 6 months. Therefore, if you believe a payment is fraudulent, refund it. However, if they screw you over that much, you're better off without them. Chances are if they said there was a problem with the item and you refused to take it back, then the CC company will not require them to return it. Chinese alibaba with much better prices. Chargeback is the process of a bank sending a back a debit or credit card transaction through Visa, MasterCard, Amex, etc. If you've received a trade dispute from an Alibaba. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. • 1 yr. I've read cashapp will close your account if you initiate a chargeback. If you chargeback this indeed puts your account at risk as you are well aware. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. My funds were immediately returned back to me by my bank, and then I got a letter in the mail stating that the merchant would be notified and that they may choose to fight it. In this case, Alibaba asked for additional evidence to prove the buyer was correct. ) I've won a chargeback before. We have never lost a “unacceptable” product chargeback due to this set up. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. Once the refund has been issued, then you can let your CC know that you've been refunded. VRBO has a chargeback team. My package arrived in my city at the local post office (USA) on 06-03. I'm a first time buyer and bought a bunch of products worth around $4000. Have a well written purchasing contract in place. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. The case with PayPal was closed on December 15th, 2022. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. View community ranking In the Top 10% of largest communities on Reddit. You have to pay them the amount you stole from them. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. AlbaTejas • 4 min. I filed for credit card chargeback. Chargebacks911, 2022 Chargebacks Costs. And the evidence here is not that clear. Greetings, So recently my mom has purchaed jewelry through Alibaba and all her shipments have come in properly except the most recent one. Unfortunately adidas won’t do anything and tell you to work with fed ex. Cafes in china needs quality machines too. Great reach expansion: Alibaba. I also know people that were outright banned by contacting their bank to chargebacks. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. Citi Rewards - Billing Disputes . It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. Best Practices - Sourcing from Alibaba. So I went through my bank. Below follows an overview of the Alibaba Trade Assurance process. By comparison, correct parts were $14,000, parts supplied were around $5000. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. Good luck! sabrinahached • 2 yr. Yep, I started using Sale Samurai last month, and it has helped a lot. Start a chargeback, explaining to your card issuer that the merchant is refusing to process the legally required return and refund due to merchant's clerical incompetence. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. Can't be charged back if there was no charge. Click on the File a Chargeback option. . mil. ago. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. Problem, they claimed that they didn’t make the purchase. Theft isn't one of the categories. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. This includes payment type, card details, gateway, and other payment details. We get our money back plus the $15 chargeback fee. I got my full refund as I did a chargeback. Trade assurance definitely seems to be a sham. So I then submitted a chargeback on. I decided to use my debit card. No they pull the money from the account you filed a chargeback on. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. ago. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. 3. Huge buyer traffic: more than 40+ million active B2B buyers sourcing on Alibaba. First, reach out to the company that sold the product or service to you. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. A girl I knew got banned from the website. Once the process is finished, DoNotPay will do the rest. A guy we never saw before subbed to the channel and donated 60$ for 6 times. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Just an FYI if you want to source some GPU's from Alibaba. Last year (2020) I booked 340/365 days, 2019 was 365/. The customer's credit card company / bank makes the determination on the chargeback. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). I just don't want to get taken either, and my business is entirely bootstrapped so every penny counts. 98. What are the chances I'll get banned? Issues & Disputes. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. Vendor harassing me over chargeback dispute. Federal government websites often end in . Hello What happens if I disputed a charge of let's say $5 and then the bank returned the money to my account and started an investigation. Do not use western union or any of the others until you have established business and trust with your supplier. Buyers have no real value for Alibaba. Even having camera evidence and filling a police report is useless. I hope you paid with a credit card and can do a chargeback. A refund is a two party agreement, between customer and seller, to give you your money back. •. They're gone and you're screwed. OP doesn't seem to merely be unhappy with the good or service. ago. It’s going to cost over $2k to send back. The only recourse you have is through your credit card company and a. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. a. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. 2 - 3 years account age. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. To all participants. You need to report your card as stolen, not wait to file a charge back. 00 to put it on their letterhead. All 3 they’ve kept the items and the full refund. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. We opened a refund dispute and escalated it today. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. . They have a Shopify plugin as well. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. The owners of the website are very shady. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. Best. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Etsy will eat the cost of the charge back. Afterwards, if nothing from the merchant, Klarna will resume your. 1:03. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. They’re legit most of the times. I am looking to buy a bulk order on Alibaba, I have gone through the processes of mocks and samples and etc. At one point I was at a 7% chargeback ratio. What can I do as I can’t pay with my card anymore. 4 years ago. I own a small business and this holiday season I opened a small holiday pop up shop at a market. Chargeback reason codes that most frequently result in friendly fraud are the card absent fraud reason codes like 10. Essentially I want to purchase them. It's ridiculous and not the intended purpose of chargebacks. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. Deliveroo can dispute this. I suspect also since Alibaba is the entity that funds the chargeback now that it was their money on the line and not mine things quickly changed and they probably forced her hand at that point. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. It's not you. If the person paid by Direct Checkout, then as long as you ship them with tracking and they're marked as delivered, Etsy's Seller Protections will protect you from chargebacks. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. They can't charge back what was refunded. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. io is a great solution since it auto-notifies merchants before a chargeback is about to occur, letting you instantly refund the buyer, ultimately allowing you to accept higher-risk payment types to widen your funnel. While it is a great tool, you gotta make sure you use it right. CREDIT CARD CHARGEBACK REQUESTED : r/AlibabaImport. Stripe is a scam. com , and who accepted credit card payments for minimum orders of 10. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. These have different best practices from in-person transactions because more needs to be done to confirm. Still, others use the two terms interchangeably. Gotcha. If they convince your bank of such, that money will be taken back out of your account. Affiliate twitch. Pinanims • 1 yr. It sounds like you're concerned with quality, which is a perfectly acceptable reason to chargeback. I've looked at the chargeback guides and not sure this is correct. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. I bought $12k worth of stock over a 3 month period through a seller on Alibaba. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. I filled a claim with PayPal after an unsuccessful refund with alibaba. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. It should be illegal to ban a customer for a chargeback when it is in their favor. For example, Visa's official documents use the word dispute instead of chargeback. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. It's a reversal of the transaction. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your. Go to Alibaba r/Alibaba •. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before.